We are unable to cancel tickets or give refunds for any reason. Please ensure you are booking the correct session at time of booking. We are also unable to move tickets to different dates. If we have to cancel a session due to unforeseen circumstances, you will be offered a different session, or a refund.

Sessions are released at 6pm on a Sunday evening for the following 2 weeks. Sessions for opening day (24th May) will become available to book at 6pm on Sunday 12th May. If there are any issues with booking please contact us via our contact form or our Facebook page, we endeavour to answer as soon as possible.

Our changing facilities are now open but please note there are no showers, where possible please come ready to swim.

Party sessions are available on Saturdays and Sundays during term time and school holidays (10:00-12:30 or 17:30-19:30), weekday sessions are available. These can be booked by contacting us directly. A 2 hour party with up to 30 attendees starts at £130.00.

Additional time or attendees can be organised.

Party food must be consumed in the last 30 minutes of the party to avoid sickness. Rubbish must be removed from the site.

We offer a private hire slot for affiliated groups, sports clubs, charities and the scouting community with option to hire for a singular hour or up to 4 hours.

For information on prices and availability please get in contact via our contact us page or our Facebook page.

Yes. No alcohol or glass products are allowed on the premises.

However we do have a well stocked kiosk with a range of snacks, including pot noodles, ice creams, sweets etc.

0-2yrs 1:1 responsible adult in the water

3-7yrs 3:1 responsible adult in the water

8-10yrs 6:1 supervised from poolside by an individual aged 18+

Over 10yrs can attend and swim unsupervised providing they have completed a competency test under lifeguard discretion.

For the babies, tots and perinatal sessions the ratio is 1:1 with a responsible adult in the water for all children.

A responsible adult in the water is someone aged 16+.

Feel free to send an email or Facebook message if you want to get involved. We are always looking for volunteers to help keep the community pool going.

Even if you only have the odd hour here and there everyone is welcome to contact us.

We are now able to offer Children's Intensive swimming lessons. Our first set of sessions are being held 27th May - 31st May. They will be a 30 minute group slot between the hours of 10:00-12:00. For more information please contact our Facebook page or Email us on billinghaypool@gmail.com

Once you have paid for your tickets they are yours for the whole session, even if you come in the last hour. While we do appreciate a heads up, we also understand life gets busy.

If you are found to be regularly booking and not attending the session then the ability to book in advance can and will be retracted.